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Getting Started FAQ

Most common questions about using Cockatoo for the first time.

Last updated on June 5, 2023

How do I get started with Cockatoo?

Getting started is simple:

  1. Sign up for a free account at cockatoo.com
  2. Upload your audio or video file using our drag-and-drop interface
  3. Choose your language (we support 90+ languages)
  4. Wait for your transcription to complete
  5. Edit and export your transcript in your preferred format

What file formats do you support?

We support all major audio and video formats, including:

Audio formats:

  • MP3, WAV, FLAC, AAC, OGG
  • M4A, WMA, AIFF

Video formats:

  • MP4, AVI, MOV, MKV
  • WMV, FLV, WebM

How accurate are your transcriptions?

Our AI-powered transcription service delivers industry-leading accuracy rates:

  • Clear audio: 95-99% accuracy
  • Good quality audio: 90-95% accuracy
  • Poor quality audio: 80-90% accuracy

Accuracy depends on factors like audio quality, background noise, speaker clarity, and accent.

How long does transcription take?

Transcription time depends on your file length and current server load:

  • Short files (under 10 minutes): Usually 2-5 minutes
  • Medium files (10-60 minutes): Usually 5-15 minutes
  • Long files (over 1 hour): Usually 15-30 minutes

Can I edit my transcripts?

Yes! Our built-in text editor allows you to:

  • Edit text directly in the browser
  • Play audio synchronized with the transcript
  • Add timestamps and speaker labels
  • Format text with bold, italic, and other styles
  • Export in multiple formats (PDF, DOCX, TXT, SRT)

Is there a mobile app?

Yes! We have a mobile app available for iOS devices. You can download it from the App Store and use it to record voice notes that are automatically transcribed.

๐Ÿ‘‹ We hope you have found this useful. If you have any questions, please reach out to us at support@cockatoo.com and our team will be happy to help.

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