What are your pricing plans?

We offer flexible monthly and annual subscriptions across three tiers to meet different needs:

Free Plan - $0/month

• 2 GB encrypted cloud storage
• Limited AI transcription and translation
• Transfer files up to 10 GB per month
• Transfer link expiration up to 7 days
• Basic text editor

Pro Plan

• Monthly: $29.99/month per person
• Annual: $14.99/month per person (50% savings)
• Unlimited transcription and translation
• 2 TB encrypted cloud storage
• Unlimited file transfers
• Export in multiple formats (PDF, DOCX, TXT, SRT)

Business Plan

• Monthly: $15.99/month per person (minimum 3 people)
• Annual: $21/month per person (56% savings)
• Everything in Pro plan
• Team collaboration features
• Advanced admin controls
• Priority support

Is there a free tier available?

Yes, we offer a generous free tier with no credit card required! Our free plan includes:

• No time limits - Use it forever
• No credit card needed - Sign up instantly
• Real features - Not just a trial
• 2 GB storage - Perfect for getting started
• Limited AI features - Try our transcription and translation

The free tier is perfect for trying out our services and for light usage. You can upgrade anytime as your needs grow.

How do I cancel my subscription?

You can cancel your subscription anytime from your account's billing settings:

1. Log in to your Cockatoo account
2. Go to Settings → Billing
3. Click "Cancel Subscription"
4. Confirm cancellation

What happens after cancellation:

• Your subscription remains active until the end of your current billing period
• You'll automatically switch to the free plan
• Your data remains safe and accessible
• No cancellation fees or penalties

How is billing managed for team accounts?

For team subscriptions, billing is centralized and rates are calculated per person:

Business Plan Billing

• Minimum 3 people required
• Per-person pricing scales with team size
• Single invoice for the entire team
• Admin controls for managing team members

Billing Administrator

• Designated admin manages billing
• Add/remove team members anytime
• View usage across the team
• Download invoices and receipts

Are there discounts on annual subscriptions?

Yes, annual plans offer significant savings compared to monthly subscriptions:

Pro Plan Savings

• Monthly: $29.99 × 12 = $359.88/year
• Annual: $179.88/year
• Savings: $180/year (50% discount)

Business Plan Savings

• Monthly: $15.99 × 12 = $191.88/year per person
• Annual: $252/year per person (minimum 3 people)
• Savings: Up to 56% compared to monthly billing

Annual plans are billed once per year and provide immediate access to the full year of service.

How are payments processed?

We use Stripe, the global leader in secure payment processing, for all our transactions. Your payment security is our top priority:

Security Features

• PCI DSS Level 1 certified payment processing
• Bank-level encryption for all transactions
• Fraud protection with advanced machine learning
• Global compliance with international security standards

Accepted Payment Methods

• Credit cards: Visa, Mastercard, American Express
• Debit cards: Most major debit cards accepted
• Digital wallets: Apple Pay, Google Pay (where available)
• Bank transfers: Available for enterprise customers

Your payment information is encrypted and stored securely by Stripe - we never see or store your full payment details.