Toyota = Best Customer Service?! @SupercarConnection

Toyota and Lexus have a very unique approach to the dealer business. We're going to make sure our dealers are really profitable. If you're a Toyota dealer and you're making $5 million a year selling Toyota, Toyota gets an email from a customer who's bought their sixth Toyota. They were out of warranty by three days. You denied a brake caliper claim. The parts $480 and it needs an hour of labor to put it on. The phone call is, you made $5 million last year, can buy that guy a brake caliper. 99% of the time the dealer goes, you're absolutely right.

The parts $480 and it needs an hour of labor to put it on. The phone call is, you made $5 million last year, can buy that guy a brake caliper. 99% of the time the dealer goes, you're absolutely right. We're going to go buy that guy a brake caliper.