Frequently asked questions

Our automated transcription service utilizes advanced AI algorithms to rapidly and accurately transcribe audio and video files into text, streamlining the process for you.

Our system supports a wide range of audio and video file formats including WAV, MP3, M4A, MP4, and MOV, ensuring compatibility with your files.

Absolutely! Our service seamlessly transcribes video files, extracting spoken words and converting them into text without any manual intervention.

Transcripts are available in various formats, including PDF, DOCX, TXT, and SRT, providing flexibility for your needs.

Yes, our intuitive online editor allows for easy editing of transcripts before exporting them in your preferred format.

Accuracy varies by language, model, and recording quality. See published WER/CER results and methodology at cockatoo.com/benchmarks.

Your files are encrypted both in transit and at rest using industry-standard encryption protocols, ensuring your data is protected.

Yes, you can organize files into folders, share them securely with team members, and set custom access permissions on our platform.

You can access your files from any device through our secure web interface, ensuring availability wherever you are.

Storage depends on your plan. See the pricing page for plan details.

We support translation between 90+ languages including English, Spanish, French, German, Italian, and Portuguese. Please refer to our language support page for the full list.

Our AI translation maintains high accuracy while preserving context and nuance. You also have the option to manually review and edit translations if needed.

Yes, our system can translate both audio/video content and text documents, supporting multiple file formats for a seamless experience.

We support translation for various document types including PDF, DOCX, PPTX, XLSX, and TXT, as highlighted in our pricing plans.

Our platform translates text instantly using advanced AI technology, ensuring rapid turnaround for your translation needs.

Cockatoo is a technology company focused on making audio, video, and text data more accessible through advanced AI-driven transcription, translation, and secure cloud storage solutions.

Yes, we provide enterprise plans with custom features, dedicated support, and special pricing. Please contact our sales team for more details.

Our support team is available 24/7 via email (support@cockatoo.com). Premium users receive priority support for faster response times.

Our headquarters is located in Scottsdale, Arizona, USA.

Cockatoo is renowned for its advanced AI-driven solutions, offering rapid transcription, instant translation, and secure cloud storage to meet diverse content needs.

We offer flexible monthly and annual subscriptions across Free, Pro, and Team tiers.

Yes. Create a free account to try audio and video transcription, file translation previews, and Canvas. No credit card is required to get started.

You can cancel your subscription anytime from your account's billing settings.

For team subscriptions, billing is centralized and rates are calculated per person, with a minimum of three people on the Team plan.

Yes. Compared to monthly billing, annual billing saves approximately 60% on Pro and 56% on Team. Annual plans are charged once a year; the monthly prices shown are the annual totals divided by 12. See our pricing page for current rates.

We use Stripe, the global leader in secure payment processing, for all our transactions. Your payment information is encrypted and stored securely.